Information
Shipping, returns, and caring for your candle.
The details, clearly.
Everything you need to know about orders, returns, and caring for your candle.
Shipping — UK and International
We currently ship to the UK and internationally. Delivery zones, costs, timeframes, and the treatment of import duties will be confirmed before launch.
Cancellations and your right to change your mind
Under UK distance-selling regulations, you have the right to cancel your order within 14 days of receipt without giving a reason. Product exceptions and the support address will be confirmed before launch.
Returns and refunds
Unused candles in their original packaging may be returned within the final return window. Return postage responsibility and refund timing will be confirmed before launch.
International returns
The international return process, cost responsibility, and timeframe will be confirmed before launch.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or incorrect, contact us with photos of the item so we can arrange the appropriate replacement or refund.
Candle safety and care
Trim the wick before lighting, keep the candle within sight, and keep it away from children, pets, draughts, and flammable materials. Final safety guidance will be reviewed before launch.
Promotions and discount codes
Promotion eligibility, exclusions, expiry dates, and code limits will be shown with each offer.
Pricing and order terms
All prices are shown in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.
Your statutory rights
Nothing in these policies affects your statutory rights as a consumer under UK law.